Shipping Policy
Order Processing & Shipping Information
Processing Time
Orders are processed within 1-2 business days, excluding weekends and public holidays. Once your order ships, you’ll receive a confirmation email with your tracking details.
Shipping Details
If your order includes multiple items, please be aware that they may ship in separate packages. If you receive only part of your order, rest assured — the remaining items will be on their way shortly.
Pre-Orders
For any pre-ordered products, please check the estimated shipping date listed on the product’s description page for details.
Supported Shipping Destinations
- United States
- United Kingdom
- Canada
- Australia
- Brazil
- Peru
- Selected countries within Europe
Estimated Delivery Time
| Regions | Countries | Estimated Delivery Time |
| Asia | South Korea, Belgium | 8-12 business days |
| Europe | United Kingdom, France, Germany, Italy, Portugal, Spain, Sweden, Switzerland, Belgium, Ireland | 8-12 business days |
| North America | United States, Canada, Puerto Rico | 8-12 business days |
| Oceania | Australia, New Zealand | 8-12 business days |
| South America | Brazil | 8-15 business days |
Attention: If your order contains multiple items, it may be shipped in separate packages. If you receive only one package at first, there’s no need to worry — the remaining items will arrive shortly.
Taxes & Duties
Please note that any import taxes, duties, or customs fees are the responsibility of the customer. These charges are not included in your purchase price and are typically collected by the delivery carrier on behalf of your local customs authorities. Change of Address
If you need to update your shipping address, please contact our customer service team before your order is dispatched. Unfortunately, we are unable to change the shipping address once your order has been shipped.
Tracking Your Order
After placing your order, you’ll receive a confirmation email with your order details.
To track your shipment:
[Click here] and enter your tracking number in the provided field, then click Track.
Please note that tracking information may take 1-3 days to update online, so we kindly ask for your patience during this time.
Shipping Partners
Any other question contact: service@stoneisdesign.com