Contact Us

Questions? Concerns? We’re Here to Help!

Frequently Asked Questions

Before reaching out, be sure to check our FAQs — you might find quick answers to some of our most commonly asked questions there.

 Faster Assistance

We receive a high volume of emails, so please allow 24-48 hours for a response.
For faster service, contact us directly at:
 service@stoneisdesign.com

 Share & Win a Mystery Gift!

Have a photo of you to us?
We’d love to see it! Share your pictures on our Facebook, Instagram, or Pinterest pages.

 The best photo will receive a mystery gift from us — so get creative!

 Important Notes

• Not Receiving Our Emails?
  Please whitelist service@stoneisdesign.com in your email settings to ensure you receive order confirmations, shipping updates, and special offers.
• Order Inquiries
  Always include your order number when contacting us about an order. Without it, it’ll be the first thing we ask for!
• Personal Information Security
  Please don’t include sensitive information such as credit card details in your emails — email is not encrypted.

 Customer Service Hours

Monday to Saturday
9:00 AM — 6:00 PM PST
(Closed on major holidays)